I picked up this book by accident. I thought i was getting crucial conversations and was confused when they referred to it. 
But it was timely and the first chapter gave insight into an issue in my life that i could apply right away 

I’m pretty good at these conversations. I think I naturally follow these steps. Most of the time. Which means some of the time my conversations don’t go well and having this broken down really helped me see why things derail sometimes and how to fix it. 

I do think following these steps a person could talk about anything to anyone. If communication is difficult in your life this is a great book. 

In some ways I liked this book more than its predecessor Crucial Conversations. 

Things I liked:
Learning about motivation- you don’t have to be an inspirational speaker, you don’t have to use a stick, you also don’t have to use a carrot - you have to use logic and talk about consequences and figure out which consequences actually matter to the person you’re trying to motivate 
When to tackle issues- sometimes a bigger issue comes up when you’re in the middle of a confrontation. If that issue is bigger than switch to it and put a pin in talking later about the first issue. 
Follow-up. Schedule it during the confrontation. Don’t just discuss conflict and let it go to be discussed again later.  Assign tasks and Follow up on the progress. 

Things I didn’t like:
The visual cues/diagram didn’t make much sense to me 
Some of the book is a repeat of Crucial Conversations