The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage by James L. Heskett, W. Earl Sasser Jr., Joe L. Wheeler, Joe Wheeler

The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

James L. Heskett, W. Earl Sasser Jr., Joe L. Wheeler, Joe Wheeler

240 pages • first pub 2008 (editions)

nonfiction business informative medium-paced
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Organizations worldwide have used a groundbreaking tool—the service-profit chain—to improve business performance. In The Ownership Quotient, the authors reveal the next level of thinking about the service-profit chain based on recent research into...

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