What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service by Richard S. Gallagher

What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service

Richard S. Gallagher

128 pages • first pub 2008 (editions)

nonfiction business informative lighthearted slow-paced
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What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written. "What to Say to a...

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