The Nordstrom Way to Customer Service Excellence by Patrick D. McCarthy, Robert Spector

The Nordstrom Way to Customer Service Excellence

Patrick D. McCarthy, Robert Spector

missing page info Add in missing page information first pub 2017 (editions)

nonfiction business informative slow-paced
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"Top Ten Business Books For 2017" - Forbes The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of ...

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