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![Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Sheila Heen, Bruce Patton](https://558130.bdp32.group/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCT09JTkFFPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--6762759ca00a6f67f1b959ab03e7820c753dc613/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJYW5CbkJqb0dSVlE2RkhKbGMybDZaVjkwYjE5c2FXMXBkRnNIYVFJc0FXa0M5QUU9IiwiZXhwIjpudWxsLCJwdXIiOiJ2YXJpYXRpb24ifX0=--038335c90cf75c275ae4d36968ac417dc4a0a3e3/Difficult%20Conversations-%20How%20to%20Discuss%20What%20Matters%20Most.jpg)
315 pages • first pub 1999 (editions)
ISBN/UID: 9780670921348
Format: Paperback
Language: English
Publisher: Penguin Books
Publication date: 03 November 2011
Description
We've all been there: We know we must talk to a colleague, our boss or event a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally ...
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![Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Sheila Heen, Bruce Patton](https://558130.bdp32.group/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCT09JTkFFPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--6762759ca00a6f67f1b959ab03e7820c753dc613/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJYW5CbkJqb0dSVlE2RkhKbGMybDZaVjkwYjE5c2FXMXBkRnNIYVFJc0FXa0M5QUU9IiwiZXhwIjpudWxsLCJwdXIiOiJ2YXJpYXRpb24ifX0=--038335c90cf75c275ae4d36968ac417dc4a0a3e3/Difficult%20Conversations-%20How%20to%20Discuss%20What%20Matters%20Most.jpg)
315 pages • first pub 1999 (editions)
ISBN/UID: 9780670921348
Format: Paperback
Language: English
Publisher: Penguin Books
Publication date: 03 November 2011
Description
We've all been there: We know we must talk to a colleague, our boss or event a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally ...