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292 pages • missing pub info (editions)
ISBN/UID: 9780029185551
Format: Hardcover
Language: English
Publisher: Free Press
Publication date: 01 April 1995
Description
Improving service quality has finally become a top priority of management today, yet according to service quality expert Leonard Berry only a handful of companies have managed to determine exactly what to improve and how to improve it. For the pas...
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Content Warnings
292 pages • missing pub info (editions)
ISBN/UID: 9780029185551
Format: Hardcover
Language: English
Publisher: Free Press
Publication date: 01 April 1995
Description
Improving service quality has finally become a top priority of management today, yet according to service quality expert Leonard Berry only a handful of companies have managed to determine exactly what to improve and how to improve it. For the pas...
Community Reviews
Content Warnings