You need to sign in or sign up before continuing.
Scan barcode
![The DNA of Customer Experience: How Emotions Drive Value by C. Shaw](https://558130.bdp32.group/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBOWpBUmc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--9ebc7ac86dd3733ef178db4ab402a530f6139831/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJYW5CbkJqb0dSVlE2RkhKbGMybDZaVjkwYjE5c2FXMXBkRnNIYVFJc0FXa0M5QUU9IiwiZXhwIjpudWxsLCJwdXIiOiJ2YXJpYXRpb24ifX0=--038335c90cf75c275ae4d36968ac417dc4a0a3e3/The%20DNA%20of%20Customer%20Experience-%20How%20Emotions%20Drive%20Value.jpg)
186 pages • missing pub info (editions)
ISBN/UID: 9781349352371
Format: Paperback
Language: English
Publisher: Palgrave MacMillan
Publication date: 27 August 2016
Description
As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now ...
Community Reviews
Content Warnings
![The DNA of Customer Experience: How Emotions Drive Value by C. Shaw](https://558130.bdp32.group/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBOWpBUmc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--9ebc7ac86dd3733ef178db4ab402a530f6139831/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJYW5CbkJqb0dSVlE2RkhKbGMybDZaVjkwYjE5c2FXMXBkRnNIYVFJc0FXa0M5QUU9IiwiZXhwIjpudWxsLCJwdXIiOiJ2YXJpYXRpb24ifX0=--038335c90cf75c275ae4d36968ac417dc4a0a3e3/The%20DNA%20of%20Customer%20Experience-%20How%20Emotions%20Drive%20Value.jpg)
186 pages • missing pub info (editions)
ISBN/UID: 9781349352371
Format: Paperback
Language: English
Publisher: Palgrave MacMillan
Publication date: 27 August 2016
Description
As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now ...