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![Johnston: Service Ops Management_p4 by Robert Johnston, Michael Shulver, Graham Clark](https://558130.bdp32.group/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBNkxCbHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--10822904db7371fd2537bf38ee12c34a65208ec4/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJYW5CbkJqb0dSVlE2RkhKbGMybDZaVjkwYjE5c2FXMXBkRnNIYVFJc0FXa0M5QUU9IiwiZXhwIjpudWxsLCJwdXIiOiJ2YXJpYXRpb24ifX0=--038335c90cf75c275ae4d36968ac417dc4a0a3e3/Johnston-%20Service%20Ops%20Management_p4.jpg)
462 pages • missing pub info (editions)
ISBN/UID: 9780273740483
Format: Paperback
Language: English
Publisher: Pearson
Publication date: 19 April 2012
Description
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors exa...
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![Johnston: Service Ops Management_p4 by Robert Johnston, Michael Shulver, Graham Clark](https://558130.bdp32.group/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBNkxCbHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--10822904db7371fd2537bf38ee12c34a65208ec4/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJYW5CbkJqb0dSVlE2RkhKbGMybDZaVjkwYjE5c2FXMXBkRnNIYVFJc0FXa0M5QUU9IiwiZXhwIjpudWxsLCJwdXIiOiJ2YXJpYXRpb24ifX0=--038335c90cf75c275ae4d36968ac417dc4a0a3e3/Johnston-%20Service%20Ops%20Management_p4.jpg)
462 pages • missing pub info (editions)
ISBN/UID: 9780273740483
Format: Paperback
Language: English
Publisher: Pearson
Publication date: 19 April 2012
Description
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors exa...