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![Customer Experience: Future Trends and Insights by Colin Shaw, Steven Walden, Qaalfa Dibeehi](https://558130.bdp32.group/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCS2tZcWdRPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--c4b21b605b3c9addaa5363a1226ac4c7c55f7155/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJYW5CbkJqb0dSVlE2RkhKbGMybDZaVjkwYjE5c2FXMXBkRnNIYVFJc0FXa0M5QUU9IiwiZXhwIjpudWxsLCJwdXIiOiJ2YXJpYXRpb24ifX0=--038335c90cf75c275ae4d36968ac417dc4a0a3e3/Customer%20Experience-%20Future%20Trends%20and%20Insights.jpg)
224 pages • missing pub info (editions)
ISBN/UID: 9780230312135
Format: Digital
Language: English
Publisher: Palgrave Macmillan
Publication date: 09 September 2010
Description
Customer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore growing trends in Experience Psychology, Social Media and Neuroscience and their impact on Customer Experience t...
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![Customer Experience: Future Trends and Insights by Colin Shaw, Steven Walden, Qaalfa Dibeehi](https://558130.bdp32.group/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCS2tZcWdRPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--c4b21b605b3c9addaa5363a1226ac4c7c55f7155/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJYW5CbkJqb0dSVlE2RkhKbGMybDZaVjkwYjE5c2FXMXBkRnNIYVFJc0FXa0M5QUU9IiwiZXhwIjpudWxsLCJwdXIiOiJ2YXJpYXRpb24ifX0=--038335c90cf75c275ae4d36968ac417dc4a0a3e3/Customer%20Experience-%20Future%20Trends%20and%20Insights.jpg)
224 pages • missing pub info (editions)
ISBN/UID: 9780230312135
Format: Digital
Language: English
Publisher: Palgrave Macmillan
Publication date: 09 September 2010
Description
Customer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore growing trends in Experience Psychology, Social Media and Neuroscience and their impact on Customer Experience t...