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
287 pages • missing pub info (editions)
ISBN/UID: 9781576755822
Format: Paperback
Language: English
Publisher: Berrett-Koehler Publishers
Publication date: 01 August 2008
Description
A customer complaint is the most valuable source of feedback you can receive to improve your business. This new and improved second edition guides you through responding to complaints, taking advantage of when complaints become personal, and how y...
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
287 pages • missing pub info (editions)
ISBN/UID: 9781576755822
Format: Paperback
Language: English
Publisher: Berrett-Koehler Publishers
Publication date: 01 August 2008
Description
A customer complaint is the most valuable source of feedback you can receive to improve your business. This new and improved second edition guides you through responding to complaints, taking advantage of when complaints become personal, and how y...