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![Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Sheila Heen, Bruce Patton](https://558130.bdp32.group/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCTWx5d1FRPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--502642c0b3dbfd3f0525b33f72261c8919f35be1/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJYW5CbkJqb0dSVlE2RkhKbGMybDZaVjkwYjE5c2FXMXBkRnNIYVFJc0FXa0M5QUU9IiwiZXhwIjpudWxsLCJwdXIiOiJ2YXJpYXRpb24ifX0=--038335c90cf75c275ae4d36968ac417dc4a0a3e3/Difficult%20Conversations-%20How%20to%20Discuss%20What%20Matters%20Most.jpg)
352 pages • first pub 1999 (editions)
ISBN/UID: 9780241992470
Format: Digital
Language: English
Publisher: Penguin
Publication date: Not specified
Description
What is a difficult conversation?Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less ...
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![Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Sheila Heen, Bruce Patton](https://558130.bdp32.group/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCTWx5d1FRPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--502642c0b3dbfd3f0525b33f72261c8919f35be1/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJYW5CbkJqb0dSVlE2RkhKbGMybDZaVjkwYjE5c2FXMXBkRnNIYVFJc0FXa0M5QUU9IiwiZXhwIjpudWxsLCJwdXIiOiJ2YXJpYXRpb24ifX0=--038335c90cf75c275ae4d36968ac417dc4a0a3e3/Difficult%20Conversations-%20How%20to%20Discuss%20What%20Matters%20Most.jpg)
352 pages • first pub 1999 (editions)
ISBN/UID: 9780241992470
Format: Digital
Language: English
Publisher: Penguin
Publication date: Not specified
Description
What is a difficult conversation?Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less ...