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252 pages • missing pub info (editions)
ISBN/UID: 9781614342601
Format: Paperback
Language: English
Publisher: Booklocker.com
Publication date: 31 May 2011
Description
Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioral psychology, any service rep or team can dramatically improve service quality. Great Customer Connections presents a step-by-step program th...
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252 pages • missing pub info (editions)
ISBN/UID: 9781614342601
Format: Paperback
Language: English
Publisher: Booklocker.com
Publication date: 31 May 2011
Description
Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioral psychology, any service rep or team can dramatically improve service quality. Great Customer Connections presents a step-by-step program th...