Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results by Renée Evenson

Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results

Renée Evenson

224 pages • first pub 2011 (editions)

nonfiction business informative slow-paced
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Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Renée Evenson shows reade...

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