Scan barcode
![Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation by Anders Gustafsson, Matthew D. Johnson](https://558130.bdp32.group/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBeUR5NEE9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--dbe761ff65d0c3f611c652d53798a01f4620de5d/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJYW5CbkJqb0dSVlE2RkhKbGMybDZaVjkwYjE5c2FXMXBkRnNIYVFJc0FXa0M5QUU9IiwiZXhwIjpudWxsLCJwdXIiOiJ2YXJpYXRpb24ifX0=--038335c90cf75c275ae4d36968ac417dc4a0a3e3/Competing%20in%20a%20Service%20Economy-%20How%20to%20Create%20a%20Competitive%20Advantage%20Through%20Service%20Development%20and%20Innovation.jpg)
208 pages • missing pub info (editions)
ISBN/UID: 9780470448212
Format: Paperback
Language: English
Publisher: Jossey-Bass
Publication date: 01 September 2008
Description
Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA, National Association of Convenience Stores, Ritz Carlton, Scandinavian Airline Sy...
Community Reviews
Content Warnings
![Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation by Anders Gustafsson, Matthew D. Johnson](https://558130.bdp32.group/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBeUR5NEE9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--dbe761ff65d0c3f611c652d53798a01f4620de5d/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJYW5CbkJqb0dSVlE2RkhKbGMybDZaVjkwYjE5c2FXMXBkRnNIYVFJc0FXa0M5QUU9IiwiZXhwIjpudWxsLCJwdXIiOiJ2YXJpYXRpb24ifX0=--038335c90cf75c275ae4d36968ac417dc4a0a3e3/Competing%20in%20a%20Service%20Economy-%20How%20to%20Create%20a%20Competitive%20Advantage%20Through%20Service%20Development%20and%20Innovation.jpg)
208 pages • missing pub info (editions)
ISBN/UID: 9780470448212
Format: Paperback
Language: English
Publisher: Jossey-Bass
Publication date: 01 September 2008
Description
Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA, National Association of Convenience Stores, Ritz Carlton, Scandinavian Airline Sy...