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
480 pages • first pub 2003 (editions)
ISBN/UID: 9781591391340
Format: Hardcover
Language: English
Publisher: Harvard Business Review Press
Publication date: 01 February 2004
Description
More than a decade ago, Robert S. Kaplan and David P. Norton introduced the Balanced Scorecard, a revolutionary performance measurement system that allowed organizations to quantify intangible assets such as people, information, and customer relat...
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
480 pages • first pub 2003 (editions)
ISBN/UID: 9781591391340
Format: Hardcover
Language: English
Publisher: Harvard Business Review Press
Publication date: 01 February 2004
Description
More than a decade ago, Robert S. Kaplan and David P. Norton introduced the Balanced Scorecard, a revolutionary performance measurement system that allowed organizations to quantify intangible assets such as people, information, and customer relat...