Service Management: An Integrated Approach to Supply Chain Management and Operations by Cengiz Haksever, Barry Render

Service Management: An Integrated Approach to Supply Chain Management and Operations

Cengiz Haksever, Barry Render

485 pages • first pub 2013 (editions)

informative medium-paced
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Description

Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization! This comprehensive, multidisciplinary reference thoroughly covers today's m...

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