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![Working the Phones: Control and Resistance in Call Centers by Jamie Woodcock](https://558130.bdp32.group/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBeXBHNGc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--d69c92f065674f4e23b71298256555e40ed9c709/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJYW5CbkJqb0dSVlE2RkhKbGMybDZaVjkwYjE5c2FXMXBkRnNIYVFJc0FXa0M5QUU9IiwiZXhwIjpudWxsLCJwdXIiOiJ2YXJpYXRpb24ifX0=--038335c90cf75c275ae4d36968ac417dc4a0a3e3/Working%20the%20Phones-%20Control%20and%20Resistance%20in%20Call%20Centers.jpg)
272 pages • first pub 2016 (editions)
ISBN/UID: 9780745399089
Format: Hardcover
Language: English
Publisher: Pluto Press (UK)
Publication date: 15 January 2017
Description
Call centers have become a near-ubiquitous site of employment in our late capitalist world, with over a million people working there in the United Kingdom alone. The call center has become synonymous with low-paid, high-stress work under dictatori...
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![Working the Phones: Control and Resistance in Call Centers by Jamie Woodcock](https://558130.bdp32.group/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBeXBHNGc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--d69c92f065674f4e23b71298256555e40ed9c709/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJYW5CbkJqb0dSVlE2RkhKbGMybDZaVjkwYjE5c2FXMXBkRnNIYVFJc0FXa0M5QUU9IiwiZXhwIjpudWxsLCJwdXIiOiJ2YXJpYXRpb24ifX0=--038335c90cf75c275ae4d36968ac417dc4a0a3e3/Working%20the%20Phones-%20Control%20and%20Resistance%20in%20Call%20Centers.jpg)
272 pages • first pub 2016 (editions)
ISBN/UID: 9780745399089
Format: Hardcover
Language: English
Publisher: Pluto Press (UK)
Publication date: 15 January 2017
Description
Call centers have become a near-ubiquitous site of employment in our late capitalist world, with over a million people working there in the United Kingdom alone. The call center has become synonymous with low-paid, high-stress work under dictatori...