Defining Moments: How to Create Defining Moments for Customers, Coworkers, Students, Family and Yourself by Chip Heath, Dan Heath

Defining Moments: How to Create Defining Moments for Customers, Coworkers, Students, Family and Yourself

Chip Heath, Dan Heath

240 pages • first pub 2017 (editions)

nonfiction business psychology self help reflective medium-paced
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The New York Times bestselling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us—and how we can learn to create such extraordinary moments in our life and work.What if a teacher coul...

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