The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization by Patrick D. McCarthy

The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization

Patrick D. McCarthy

270 pages • first pub 1995 (editions)

nonfiction business informative fast-paced
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First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the "Nordstrom" of your industry. Designed for customer service manager...

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