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
288 pages • missing pub info (editions)
ISBN/UID: 9780749464738
Format: Paperback
Language: English
Publisher: Kogan Page
Publication date: 15 June 2012
Description
In an age of readily available feedback on sites like Yelp and Facebook, consumer conversations, or word-of-mouth recommendations, client happiness and empowered employees are the pillars of growth in a successful company. However, many organizati...
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
288 pages • missing pub info (editions)
ISBN/UID: 9780749464738
Format: Paperback
Language: English
Publisher: Kogan Page
Publication date: 15 June 2012
Description
In an age of readily available feedback on sites like Yelp and Facebook, consumer conversations, or word-of-mouth recommendations, client happiness and empowered employees are the pillars of growth in a successful company. However, many organizati...