Quality Public Management: What It Is And How It Can Be Improved And Advanced by George Beam

Quality Public Management: What It Is And How It Can Be Improved And Advanced

George Beam

336 pages • first pub 2001 (editions)

informative slow-paced
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George Beam's Quality Public Management shows how public sector organizations can be managed to maximize performance and citizen satisfaction. Beam builds on the theories and practices of W. Edwards Deming, Joseph M. Juran, and Armand V. Feigenbau...

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