Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior by Ron McMillan, Kerry Patterson, Joseph Grenny

Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior

Ron McMillan, Kerry Patterson, Joseph Grenny

6 hours, 14 minutes • first pub 2013 (editions)

nonfiction business informative medium-paced
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Description

In this updated second edition (first edition titled Crucial Confrontations), you'll learn how to hold anyone accountable, master performance discussions, and get results.Behind the problems that routinely plague our organizations and families, yo...

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