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Be Our Guest: Perfecting the Art of Customer Service by Michael D. Eisner, The Walt Disney Company, Theodore Kinni

Be Our Guest: Perfecting the Art of Customer Service

Michael D. Eisner, The Walt Disney Company, Theodore Kinni

208 pages first pub 2001 (editions)

nonfiction business adventurous informative lighthearted medium-paced
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Description

Reveals the behind-the-scenes strategies, principles, and processes of the Disney approach to exceptional customer service, which emphasizes the best ways to provide quality service to one's customers. Reprint. 25,000 first printing.

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