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![Achieving Patient (Aka Customer) Experience Excellence: Lessons from a Successful Cultural Transformation in a Hospital by Kalina Janevska, Rhonda Dishongh, Qaalfa Dibeehi](https://558130.bdp32.group/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBeUNha2c9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--6cb64cc9d1651c4ee1c44917ad175708bd6322b7/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJYW5CbkJqb0dSVlE2RkhKbGMybDZaVjkwYjE5c2FXMXBkRnNIYVFJc0FXa0M5QUU9IiwiZXhwIjpudWxsLCJwdXIiOiJ2YXJpYXRpb24ifX0=--038335c90cf75c275ae4d36968ac417dc4a0a3e3/Achieving%20Patient%20(Aka%20Customer)%20Experience%20Excellence-%20Lessons%20from%20a%20Successful%20Cultural%20Transformation%20in%20a%20Hospital.jpg)
137 pages • missing pub info (editions)
ISBN/UID: 9781466583085
Format: Hardcover
Language: English
Publisher: Productivity Press
Publication date: 10 June 2013
Description
Written by internationally acknowledged experts in the customer and patient experience movement, Achieving Patient (aka Customer) Experience Excellence: Lessons From a Successful Cultural Transformation in a Hospital clearly outlines the principle...
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![Achieving Patient (Aka Customer) Experience Excellence: Lessons from a Successful Cultural Transformation in a Hospital by Kalina Janevska, Rhonda Dishongh, Qaalfa Dibeehi](https://558130.bdp32.group/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBeUNha2c9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--6cb64cc9d1651c4ee1c44917ad175708bd6322b7/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJYW5CbkJqb0dSVlE2RkhKbGMybDZaVjkwYjE5c2FXMXBkRnNIYVFJc0FXa0M5QUU9IiwiZXhwIjpudWxsLCJwdXIiOiJ2YXJpYXRpb24ifX0=--038335c90cf75c275ae4d36968ac417dc4a0a3e3/Achieving%20Patient%20(Aka%20Customer)%20Experience%20Excellence-%20Lessons%20from%20a%20Successful%20Cultural%20Transformation%20in%20a%20Hospital.jpg)
137 pages • missing pub info (editions)
ISBN/UID: 9781466583085
Format: Hardcover
Language: English
Publisher: Productivity Press
Publication date: 10 June 2013
Description
Written by internationally acknowledged experts in the customer and patient experience movement, Achieving Patient (aka Customer) Experience Excellence: Lessons From a Successful Cultural Transformation in a Hospital clearly outlines the principle...