Great Customer Service on the Telephone by Kristin Anderson

Great Customer Service on the Telephone

Worksmart Series

Kristin Anderson

96 pages missing pub info (editions)

nonfiction business economics medium-paced
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Description

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson...

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