How to Say It: Creating Complete Customer Satisfaction: Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales a ND Service by Jack Griffin

How to Say It: Creating Complete Customer Satisfaction: Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales a ND Service

Jack Griffin

272 pages • first pub 1998 (editions)

nonfiction business informative medium-paced
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Description

A guide to effectively communicating with customers to create lasting--and repeat--business relationships. This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, a...

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