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![Managing Hospitality Organizations: Achieving Excellence in the Guest Experience by Robert C. Ford, Michael C. Sturman](https://558130.bdp32.group/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBM0tKdnc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--c975fe96a1d0828879ca1fb60b0788c2485fe725/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJYW5CbkJqb0dSVlE2RkhKbGMybDZaVjkwYjE5c2FXMXBkRnNIYVFJc0FXa0M5QUU9IiwiZXhwIjpudWxsLCJwdXIiOiJ2YXJpYXRpb24ifX0=--038335c90cf75c275ae4d36968ac417dc4a0a3e3/Managing%20Hospitality%20Organizations-%20Achieving%20Excellence%20in%20the%20Guest%20Experience.jpg)
576 pages • missing pub info (editions)
ISBN/UID: 9781544321509
Format: Paperback
Language: English
Publisher: Sage Publications, Inc
Publication date: 24 January 2019
Description
Managing Hospitality Organizations: Achieving Excellence in the Guest Experience takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical adv...
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![Managing Hospitality Organizations: Achieving Excellence in the Guest Experience by Robert C. Ford, Michael C. Sturman](https://558130.bdp32.group/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBM0tKdnc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--c975fe96a1d0828879ca1fb60b0788c2485fe725/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJYW5CbkJqb0dSVlE2RkhKbGMybDZaVjkwYjE5c2FXMXBkRnNIYVFJc0FXa0M5QUU9IiwiZXhwIjpudWxsLCJwdXIiOiJ2YXJpYXRpb24ifX0=--038335c90cf75c275ae4d36968ac417dc4a0a3e3/Managing%20Hospitality%20Organizations-%20Achieving%20Excellence%20in%20the%20Guest%20Experience.jpg)
576 pages • missing pub info (editions)
ISBN/UID: 9781544321509
Format: Paperback
Language: English
Publisher: Sage Publications, Inc
Publication date: 24 January 2019
Description
Managing Hospitality Organizations: Achieving Excellence in the Guest Experience takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical adv...