Reads like a collection of short stories.

A hotel employee takes a group tourists on a tour around a hotel with seemingly rich history. At each stop they meet a hotel permanent guest who has a story to tell. Some of the stories are super suspenseful and creepy, others were very forgettable. All of them had a paranormal aspect that kind of went unanswered?

Tying all these stories together is a young girl and her conversations with the hotel employee at the end of each chapter. 

The ending was nicely wrapped up, however, the rest was just average.