Just Listen by Mark Goulston is a helpful book for those looking to improve their communication skills, particularly within a business setting.

The tips found in this book are fairly concrete and useful. He gives advice for how to remain emotionally calm, which sounds basic, but is helpful for those with social anxiety whose initial reaction may be fear or going mentally blank.

The section on people wanting their emotions understood, and how to be interested in others were also useful, with very specific advice. I also like how Goulston addressed reducing dissonance, since people often don't realize how they might come across to others.

I personally found the final sections less useful since I don't work in a business setting, but all in all, this has been an informative and helpful book.